Analysis Of Health Service Quality In Hospitals On Patient Satisfaction And Loyalty Mediated By Leadership Style At Teungku Chik Ditiro Sigli General Hospital
DOI:
https://doi.org/10.29284/r2ymbd13Keywords:
Health; Patient; Loyalty.Abstract
Aims This study examines the role of education in influencing emotional intelligence and job satisfaction among medical personnel, focusing on its impact on health service quality at Pidie Jaya General Hospital.
Materials & Methods The research employs a quantitative approach, analyzing the mediating effects of work environment and communication skills within the proposed framework. The study highlights how education enhances emotional intelligence, fostering better interpersonal relationships and communication skills, which are critical for delivering high-quality healthcare services. Additionally, it explores how a supportive work environment contributes to job satisfaction among nurses, further improving service quality. Data were collected from 150 respondents through structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).
Findings Results indicate that education significantly affects emotional intelligence and communication skills, which in turn positively influence job satisfaction and health service quality. The findings underscore the importance of continuous professional development and training programs to enhance emotional intelligence and communication competencies among medical staff. Furthermore, creating a conducive work environment is essential for maintaining high levels of job satisfaction and service quality.
Conclusion This study provides valuable insights for hospital administrators to implement targeted interventions aimed at improving healthcare outcomes through education and organizational support. Future research could expand on additional factors such as leadership styles or cultural influences to deepen understanding of healthcare service dynamics.
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This work is licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
